Proactive Support and Service to Identify and Resolve Machine Failures Before They Occur
At Platte Valley Equipment, Connected Support means staying one step ahead of downtime. Our technology allows us to monitor your John Deere equipment remotely, providing proactive diagnostics and service to keep you up and running. When an issue arises, or even before it does, our team is alerted and ready to take action.
The Old Way: Reactive Support
Reactive support means action only begins after something goes wrong. You call us once your equipment has already broken down, leading to unplanned downtime, stress, and disruption. Problems are fixed, but only after they’ve caused delays usually at the worst possible moment.
The New Way: Proactive Support
Proactive support means we act before issues occur. Our systems monitor your equipment, detect early warning signs, and alert you ahead of time. That means maintenance happens when it’s most convenient, keeping your operations running smoothly with little to no downtime.
Components of Connected Support
- Remote Display Access
- Service ADVISOR™ Remote
- Machine Health Monitoring
- Expert Alerts
- JDLink™